Refund Policy

DIGITAL PRODUCTS & DOWNLOADS

Thank you for choosing Genesiz Designs! Each item in our shop is a digital product, available for instant download. Because of the nature of digital files, all sales are considered final. Once a file has been downloaded, we cannot issue a refund, cancellation, or exchange.

 

However, under exceptional circumstances, such as a accidental double purchase, a refund may be possible.

WHEN ARE REFUNDS POSSIBLE?

Refunds are considered on a case-by-case basis under these conditions:

  • The product has not yet been downloaded.

  • The request is made within 2 days of purchase.

  • The product was purchased directly from our official website.

Once a file has been downloaded, no refunds will be issued other any circumstances.

 

HOW TO REQUEST A REFUND

If you believe you’re eligible, please contact us via the Contact Page with the following:

  • Your order number

  • The email used for the purchase

  • A short note explaining your request

We’ll get back to you within as soon as possible (typically within 5 business days) with a response. If approved, your refund will be processed to your original payment method.

 

PLEASE NOTE:

  • Refunds are not available for digital items purchased via third-party retailers.

  • If a refund is granted, you agree to no longer use, distribute, or access the downloaded file(s).

  • We reserve the right to verify whether a file has been downloaded before approving a refund.

 

QUESTIONS?

Thank you for shopping at Genesiz Designs. Customer satisfaction is important for us, and we want you to be happy with your purchases.  If you experience any issues with your files—such as trouble downloading, opening, or editing a template—please don’t hesitate to reach out. I’m happy to help resolve the issue and make sure you get the most out of your purchase.

If you have any questions about your order, feel free to contact me using the Contact Page. I’ll get back to you as soon as possible.